Returns & Exchanges

At Boxhero, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location, ensuring all original tags and packaging are included to avoid processing delays.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.